Location: Health Sciences Centre
Bilingual Services
Temporary, Full-Time (Until October 31, 2020 with possibility of extension) 22402TMP
Hours: 75 bi-weekly (8 hour days)
Salary: NS-29 ($33.25 – $40.84 per hour)
Competition Number: 2020001127
Posted Date: June 15, 2020
Closing Date: July 15, 2020

About Us

Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province.  To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.


Job Summary

Reporting directly to the executive lead with accountability for the Bilingual Services Office, the Francophone Health System Navigator serves as a linkage between the patient and the health-care system, helping to identify and connect patients with linguistically and culturally specific care and ensuring that the patient understands how to navigate through the continuum of care. He/she provides support and advocacy to identify and address system barriers while increasing patient’s knowledge about services available in French. The Navigator also fosters collaboration and communication among service providers. The services will be widely promoted by the Navigator, and the position will serve as a central point of contact for inquiries by the public and service providers. The Francophone Health System Navigator will also assist with interpretation and translation, if needed, to support Francophone patients and/or their families and guardians. The Navigator supports Eastern Health in addressing strategic directions focussed on developing linguistically and culturally inclusive care to the Francophone and French-speaking community.


Specific accountability

  • Work with Francophone patients and their care team (i.e. physician, nurse practitioner, social worker, dietician, etc.) to identify treatment options and supports.
  • Identify Francophone community members who could benefit from receiving system navigation support, including francophone newcomers or newcomers whose official language of choice is French.
  • Identify health professionals who are able to offer services in French, as well as community services that are able to contribute to the well-being of patients.
  • Work to address health-care challenges for Francophone patients and health goals for which they are seeking navigation.
  • Consult with patients and their family members and/or support networks regarding what they need to assist in helping the patient meet his/her health goals.
  • Identify patient preferences, needs, and potential barriers to accessing treatment (i.e. travel to and from French-speaking specialists) and strategize possible solutions to overcome barriers.
  • Orientate patients and families to the provincial health-care system.
  • Engage with health-care professionals, community organizations and members of local committees to inform about the role of the Francophone Health System Navigation services and maintain ongoing relationships with regional and provincial Francophone health-care providers and other service partners.
  • Provide support to Francophone patients and their families by facilitating access and coordination of health-care services in the province.
  • Seek out and initiate referrals to culturally and linguistically appropriate services on behalf of patients and their families.
  • Follow patients and their families through their health-care journey until the patient’s health and personal goals have been achieved.
  • Track statistics and other information to assess impact of health-care navigation on the patient’s health and well-being.


Job Demands

By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to): Occasionally moves/lifts objects between 10 – 30 lbs., pushing and files, charts and equipment.  Constantly sits to perform work on a computer to do research, write policies/procedures/manuals, prepare presentations, and read and prepare documents. Regularly consults/interacts with other departments, units, and hospitals to coordinate timely patient/client/resident flow. Regularly stands or walks to perform audits, give presentations, respond to patient/client/resident complaints and collaborate with the health care team to resolve issues. Regularly performs fine finger/precision work on the computer or with machines that require accurate control and steadiness. Visual concentration is required to view and report on documents, assess workplace situations, and/or to monitor the workplace regarding health, safety and risk management issues.


Job Qualifications

Graduation from an approved/recognized post-secondary nursing education program is required. Current practicing licensure with the College of Registered Nurses of Newfoundland and Labrador (CRNNL). BLS Certification. Minimum of five (5) years’ experience within the last (7) as a Registered Nurse.  Fluency in both English and French (verbal and written communication skills) is required. Applies knowledge of cultural safety principles and potential impact on patient/family health concerns.  Ability to work with others and in a cross-cultural setting. Strong interpersonal, oral and written communication skills in both English and French. Experience working with and knowledge of Francophone community culture is an asset.  Ability to be self-directed, motivated, innovative and creative. Knowledge of project management and monitoring is an asset.  Demonstrated proficiency in computer applications and software such as Meditech and Microsoft suite an asset. Demonstrated use of sound judgment, critical thinking, complex problem solving and analytical skills. Ability to work independently and as part of an interdisciplinary team. Demonstrated ability to work, organize, prioritize and multitask effectively. Strong networking and partnership building capacity. A satisfactory record of work performance and attendance is required.


If this is an internal posting only, only applicants of the Eastern Health RNUNL Regional Bargaining Unit will be considered. Otherwise, if this is posted internal and external, we will accept all applications, but preference will be given to those qualified candidates who are internal to the Eastern Health RNUNL Regional Bargaining Unit.


To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications.  Include your current mailing address, daytime contact number, e-mail address, competition number and employee number if applicable.


Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693


Email:  emploi@rdeetnl.ca


EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.